You may choose between having your purchase shipped over to the postal address you are registered with (invoicing address) or to a different one (shipping address), e.g. your workplace or your home address. Shipping costs will not vary, regardless of the number of items in your shopping cart or the total weight of those items. They will vary, though, depending on the country where the items are shipped (in order to know the costs for each country, click here). For purchases of 150 € or above, shipping costs will be free.
If you wish, you may collect your purchase at one of our physical stores (only at one of those specified on the shopping cart’s store selector), thus avoiding shipping costs. We will send you a SMS letting you know that the order can be collected at the selected store in a maximum period of seven (7) workdays.
During certain special periods, shipping costs will be free. These promotions will be announced with all the necessary information to all users registered on our newsletter.
The shipment of the purchased items will be carried out via DHL o SEUR depending on which one is considered most suitable. To avoid incidents (wrong address, inability to locate the receiver at home, etc.), it is essential that you correctly fill in the form. We strongly advise you to provide a contact mobile phone number.
The estimated time to receive your order is between 1-2 days for Spanish territory and 1-4 days for international orders: shipment times are always expressed in workdays, and should be counted after the order has left our central store. Shipments will be carried out between Monday and Friday (not counting holidays) and will be subject to the specifications of our logistics operators.
If you wish to closely track your order, get in touch with us at firstname.lastname@example.org and we will provide you with the details of the shipment.
The items on offer at Loreak online shop are a selection of the products in our collection, meeting the same quality requirements and guarantee conditions as the items for sale at Loreak stores.