At Loreak Online Shop you will be able to shop 24 hours a day, 7 days a week. If you wish to ask any question, you may send us an e-mail to shop@loreakmendian.com. Our customer service hours are: 9 am-6 pm (Monday to Thursday) and 8.30 am-2 pm (Fridays). The maximum time for reply will be 2 workdays after reception of your e-mail.

GENERAL

The terms and conditions set out below have been drawn up by IMPORT ARRASATE, S.A. (hereafter, ‘LOREAK MENDIAN’) to provide users of the website with clear, understandable, unambiguous and accurate information in a permanent, simple and free manner regarding the terms and conditions that regulate the sale of our products through our website. These General Terms and Conditions of Purchase will be available to all users in the Purchasing guide section and can be consulted and printed whenever users wish.

When a user registers or places an order as a guest they must check the relevant box indicating that they have read and expressly accept these General Terms and Conditions of Purchase. The user will not be able to complete their purchase or place any orders without first accepting these terms and conditions.

Identification of the seller

Users are informed that offers of sale made on the website https://www.loreakmendian.com (hereafter, ‘the WEBSITE’) are the responsibility of:

  • Business Name: IMPORT ARRASATE, S.A.
  • Tax ID (NIF): A20212775
  • Address: Pol. Ind. Kataide, 25B
  • 20500 Arrasate-Mondragón (Guipúzcoa)
  • Tel: 943 71 20 34
  • Correo electrónico: info@loreakmendian.com

IMPORT ARRASATE, S.A. is registered in the Commercial Registry of Gipuzkoa under volume 958, folio 21, sheet SS-11.106, first entry.

Who can make purchases?

The products sold through the WEBSITE are aimed at natural persons. Purchase of the products is prohibited for companies, whether legal entities or others conducting business activity (e.g. joint ownership agreements, private partnerships or similar), including individual professionals and entrepreneurs.

The purchase of products on our WEBSITE is only permitted for natural persons over the age of 18 or minors who are emancipated in accordance with the applicable legislation. In that regard, the user states that they are either over the age of 18 or an emancipated minor and therefore have the necessary legal capacity for entering into a contract, hence they are able to make purchases on their own through our website. Should a minor wish to make a purchase, their parents or legal representatives must place the order on their behalf or give their permission. LOREAK MENDIAN accepts no liability for purchases made by minors in breach of the provisions of this paragraph.

How to make a purchase

Purchases can be made in two ways: as a registered user, or as a guest. In the first case, the user must complete a form with their personal data. Their data can be subsequently updated and used for managing their purchases, monitoring their orders and taking advantage of promotions and special offers.

Before completing the registration process, the user must accept these General Terms and Conditions of Purchase. Otherwise, registration will not be completed and the user will not be able to enjoy the benefits of being a registered user. After registration has been completed, the user can access their personal area as many times as they like by entering their username and password.

Users are under no obligation to register though must provide certain personal details to enable fulfilment of their order and, where applicable, invoicing. These General Terms and Conditions of Purchase must be accepted in any case.

In both cases, the purchasing process is very simple. The user simply selects the products they wish to purchase and indicates the number of items before adding them to their basket. When a product is selected, detailed information about it is displayed including:

  • product features
  • available colours
  • technical features, where applicable
  • size guide
  • price, including Value Added Tax (VAT) and other applicable indirect taxes, excluding any shipping costs, which will be outlined in all cases at the point of sale.

Details of any promotional codes or online vouchers should be entered at this point.

To complete the purchase, the customer should access their basket, review their selected items and shipping costs, and confirm their order. Users who are already registered should log in with their username (email address) and password.

Once the order has been completed and the customer has been identified, the purchase should be made using a credit or debit card (VISA and MASTERCARD) or via Paypal. Any charges arising from the selected payment method will be borne exclusively by the customer.

All credit or debit card payments will be made via the secure payment gateway pertaining to the financial institution, which encrypts the card data. To ensure maximum payment security, LOREAK MENDIAN will use the secure payment system pertaining to CAIXABANK.

When payment is made through the payment gateway, the system will connect with the bank that issued the card, which will in turn request authorisation of the transaction by means of a personal code or equivalent authentication system established in this institution. The transaction will only be effected if the bank that issued the card confirms the identification code. Otherwise, the transaction will be rejected.

As a supplementary measure to the secure payment system, and to cooperate in the prevention of online fraud, LOREAK MENDIAN reserves the right to verify the personal data provided by the customer and to take any measures it deems necessary (including cancelling the order) to ensure that the goods are delivered in accordance with the data provided in the order.

Once the order has been validated, a contract of sale is established between the user and LOREAK MENDIAN, subject to these General Terms and Conditions of Purchase. Orders may only be placed in Spanish, Basque and English, irrespective of the geographic location outlined under Geographic scope of sales.

Once the purchase has been completed, the user will receive an Order confirmation email containing their order number, number of items, description of each item including features, size, price, taxes and shipping charges, as well as the delivery time scale under the terms set out under Shipping and delivery times in these General Terms and Conditions of Purchase.

Non-receipt of this email may be due to a temporary communication problem in the network or to a typing error in the email address provided. In both cases, users are advised to contact us by emailing info@loreakmendian.com.

For any doubts, users can email us at info@loreakmendian.com.

Managing My account

Under My Account, the user has access to a comprehensive space for registering, modifying and correcting their personal data so that these are up to date, an address book for managing delivery addresses, billing addresses or any others that may be relevant, a list and confirmation of all orders placed, a wish list (information about an article of interest that users have not yet purchased), a facility for subscribing to and unsubscribing from the newsletter, a gift card where applicable, and other options enabling them to manage their user profile.

Geographic scope of sales

The sale of products on the WEBSITE applies to the following geographic area. To see the countries, consult this table.

Residents of other zones wishing to purchase a product should contact LOREAK MENDIAN by emailing info@loreakmendian.com.

Availability of items

Items sold through the WEBSITE are subject to availability. Should LOREAK MENDIAN be unable to deliver an item selected by the customer due to it being unavailable or out of stock, we will inform the user of these circumstances in the product information prior to completion of their purchase.

Shipping and time scales

Items purchased by users through the WEBSITE may be collected in official LOREAK MENDIAN stores upon request. Otherwise, orders will be dispatched by courier to the address provided by the user. LOREAK MENDIAN accepts no liability for delays or non-delivery of products caused by an incorrect or incomplete delivery address provided by the customer.

Products will be delivered within the working hours of the courier company. Should the user not be at home when their order is delivered, they should contact the courier to agree a new delivery day and time. LOREAK MENDIAN accepts no liability for delays due to the user being absent at the time of delivery. To prevent these types of problems, we recommend that users provide a delivery address where they will be present to receive their order, and a phone number that the courier can contact to organise delivery as quickly as possible.

Delivery times may vary based on the delivery address and the time of purchase. Orders placed before 12:00 will leave our warehouse from 17:00 and may arrive the next day. Orders placed after 12:00 will leave our warehouse the next day.

Orders to be delivered throughout mainland Spain and the Balearic Islands will be received within three days. Orders to be delivered to other territories within the geographic scope will be received within a maximum of five days.

Delivery times are calculated based on working days and exclude weekends and national holidays in Spain, as well as local public holidays during which the LOREAK MENDIAN facilities are closed. The dates of these public holidays will be posted on the WEBSITE.

Orders may be delivered at any time between 08:00 and 20:00, Monday to Friday (except national holidays). The recipient must sign the acknowledgement of receipt or delivery note.

Users may check the status of their order by entering their order number on the WEBSITE.

For security reasons, LOREAK MENDIAN will not deliver orders to post office boxes and will not accept any orders where the recipient's identity and address cannot be identified.

The customer will become responsible for LOREAK MENDIAN items from the time of delivery.

Once the user receives the item that they ordered on the WEBSITE, they must verify that it corresponds to their order, that it is in perfect condition and that it has not been damaged in transit.

If the order received does not correspond to the one made by the user, they must inform LOREAK MENDIAN via the channels outlined under Faulty products in these General Terms and Conditions of Purchase. Any products delivered in error will be collected and the correct item dispatched, at no cost to the customer.

Prices, taxes and expenses

Prices are displayed in euros only. The final amount to be paid by the user, including Value Added Tax (VAT) and other applicable indirect taxes or duty, will be detailed in the product information.

Delivery is free if the user chooses to collect in store or the total order amount exceeds €150.00.

Delivery costs for shipping to addresses in the locations specified under Geographic scope will be indicated prior to completion of the order.

The following table details costs for delivery to various countries: table.

LOREAK MENDIAN reserves the right to modify the products sold on this website as well as item prices, shipping costs and other conditions or promotions, at any time and without prior notice. In any case, terms and conditions in force at the point of sale will be applied.

Discount codes

Promotional codes may be used in accordance with the terms and conditions of each one. Users may apply one discount to the purchase of one item, or one discount per order, during the period stated on the promotion.

Promotional codes may only be used on the WEBSITE.

Guarantees

The products sold through this website are subject to legally established guarantees such that LOREAK MENDIAN is liable for any nonconformities that occur within two years from delivery.

Pursuant to the provisions of the applicable legislation on consumers and users, products are considered to conform with the order where the requirements set out below are met, except where not applicable for any reason:

  • The product matches the description and features specified on the website.
  • The product is fit for the purposes for which products of the same type are normally used.
  • The product is suitable for any special use requested to us by the customer when placing their order, provided we have confirmed that the product is suitable for said use.
  • The product is of the quality, and has the features reasonably expected of, a product of the same type, bearing in mind the nature of the product and, where applicable, any public declarations we have made of the specific features of the product.

If a product does not conform to the product description and the provisions of these General Terms and Conditions of Purchase, the customer may notify LOREAK MENDIAN by emailing info@loreakmendian.com or by writing to IMPORT ARRASATE, S.A., Pol. Ind. Kataide, 25B, C.P. 20500 Arrasate-Mondragón, Gipuzkoa, Spain.

Returns, faulty products, exchanges and refunds

a) Returns

The user has the right to withdraw from the contract by notifying the other contracting party within the period specified for the exercise of this right, without the need to justify their decision and without incurring a penalty of any nature. In short, the user has the right to return their order without providing justification.

The user will have 14 calendar days from receipt of their order to exercise their right to return the product they have purchased. The start date of this period will be the date recorded on the delivery note.

In accordance with the applicable legislation on consumers and users, the right to withdraw an order will not apply within the scope of our business under the following circumstances:

  • The supply of goods manufactured in accordance with consumer and user specifications or which are clearly personalised.
  • The supply of goods that may deteriorate or expire within a short time.
  • The supply of sealed goods which may not be returned due to health or hygiene reasons and which have been opened following delivery.

The right to withdraw an order will entail no cost to the customer, including return shipping costs. All such costs will be borne directly by LOREAK MENDIAN.

Any customer wishing to exercise their right to withdraw an order should email info@loreakmendian.com indicating the number of the return note that they received with their order and the items they wish to return. They may use the template order withdrawal form provided in Appendix A of these General Terms and Conditions of Purchase, though this is optional.

LOREAK MENDIAN will send the user an email confirming receipt of their request and asking them to return the item in accordance with the section titled Returning items to LOREAK MENDIAN in these General Terms and Conditions of Purchase.

Following receipt of the product, LOREAK MENDAIN will examine the product to ensure it bears no defects caused by the customer before refunding the cost. The refund will be made within a maximum of 14 calendar days following the date on which the customer registered their return. LOREAK MENDIAN will bear the return shipping costs.

If (i) the returned product shows signs of damage or deterioration caused by the customer as a result of being handled in a way other than that necessary to establish its nature, features or how to use it, or (ii) the product is returned in an incomplete state, the customer will bear the cost of the reduction in value of the product. Under certain circumstances, this may mean that the amount paid for the item cannot be refunded. In such cases, the client will be notified by email and asked whether they wish to collect the item or have it returned to them, with postage payable on delivery, within a maximum of 15 calendar days. In any case, LOREAK MENDIAN accepts no liability for the safeguarding or storage of the item while it is on their premises.

b) Faulty products

If a product does not conform to the contract or has imperfections or defects, the user may request that the product be repaired or replaced, provided neither option is manifestly impossible or disproportionate. The user will incur no costs for the repair or replacement of the product, including shipping costs and, where applicable, costs for labour and materials.

If a product does not conform to the contract and/or has any imperfections or defects, the user should notify LOREAK MENDIAN as soon as possible by emailing info@loreakmendian.com, indicating the number of the return slip that they received with their order, the item(s) they wish to return and whether they would like it to be repaired or replaced.

LOREAK MENDIAN will reply to the user by email to ask them to return the item in accordance with the section titled Returning items to LOREAK MENDIAN in these General Terms and Conditions of Purchase.

Following receipt of the return by LOREAK MENDIAN, the returned item will be examined in detail and the user will be notified by email within a maximum of ten working days of whether or not the item will be repaired or replaced. In the case of repair or replacement, this will take place as soon as possible.

Where a repair or replacement is not possible, the user will have the right to cancel their order or to receive a discount on the price.

c) Exchanges and refunds

Without prejudice to the right to return an order and the provisions relating to faulty products which are detailed in sections a) and b) above, LOREAK MENDIAN will accept requests for a change of size and/or colour during the 30 days following delivery of the products, subject to availability, as well as requests for refunds.

Items purchased as part of special promotions (e.g. Black Friday, Cyber Monday, Private Sales, etc.) are excluded from these exchange and refund provisions. Said special promotions will be duly identified on the WEBSITE.

Should the customer request a refund or wish to exchange an item for a different size and/or colour within the aforementioned period, they should send an email to info@loreakmendian.com, indicating (i) the order number, (ii) the details of the product they wish to exchange or receive a refund for, and (iii) the new size and/or colour they require, where applicable.

Following receipt of this email, LOREAK MENDIAN will email the customer to confirm receipt of their request and communicate the following, where applicable:

  • Where the customer has requested a refund, LOREAK MENDIAN will confirm receipt of their request and ask them to return the item in accordance with the section titled Returning items to LOREAK MENDIAN in these General Terms and Conditions of Purchase.
    Once LOREAK MENDIAN has confirmed receipt of the product and that it is in an acceptable condition, the customer will receive a full refund.
  • Where the customer has requested an exchange and the product requested in in stock, LOREAK MENDIAN will confirm the exchange and ask them to return the item in accordance with the section titled Returning items to LOREAK MENDIAN in these General Terms and Conditions of Purchase.
    Once LOREAK MENDIAN has confirmed receipt of the product and that it is in an acceptable condition, the exchange will be shipped at no cost to the customer.
  • If the product requested is out of stock or the customer has only requested a refund, LOREAK MENDIAN will ask them to return the item in accordance with the section titled Returning items to LOREAK MENDIAN in these General Terms and Conditions of Purchase, provided the request was made within the aforementioned period.
  • For refunds, once LOREAK MENDIAN has confirmed receipt of the product and that it is in an acceptable condition, the customer will receive a corresponding refund via the same payment method used when the order was placed.

LOREAK MENDIAN shall not accept any exchange or refund requests which are not in accordance with the above provisions.

Customer returns should be sent in their original packaging. The items should be unused and in perfect condition, with all accessories and labels intact. Otherwise, LOREAK MENDIAN will not be able to process exchange requests.

Any returned items which are damaged, incomplete, spoiled, used or dirty through the fault of the customer will not be refunded and will be sent back to the customer, should they wish, with postage payable on delivery, or will remain available to the customer for collection within a maximum of 15 calendar days. In any case, LOREAK MENDIAN accepts no liability for the safeguarding or storage of the item while it is on their premises.

d) Returning items to LOREAK MENDIAN

Where the provisions of sections a), b) and c) above permit the return of a product to LOREAK MENDIAN, the customer should use the return form delivered to them with the product and should follow the instructions attached.

Said instructions will enable the customer to contact the shipping company assigned by LOREAK MENDIAN to request and arrange the collection day and time and formally return the product to LOREAK MENDIAN, at no cost to them.

Card payments

In accordance with the applicable legislation, in the event of fraudulent use of a card to purchase an item, the customer and card holder may request the immediate cancellation of the charge. In this case, the corresponding credits and debits in the accounts of LOREAK MENDIAN and of the customer and card holder will be effected as soon as possible.

However, where a purchase has been made by the customer and card holder and a refund request is not a result of exercising their right to withdraw or terminate the contract, the customer will be liable for compensation to the company for any losses and damages caused as a result of the cancellation of the charge.

Security

LOREAK MENDIAN has adopted the strictest commercially available security measures. The payment process operates with a secure server using the SSL (Secure Sockets Layer) protocol. The information is transmitted via 128-bit encryption keys, guaranteeing that the information is only intelligible to the user's computer and the WEBSITE and preventing it from being read and manipulated by third parties.

Upon making a card payment, the user is connected with their financial institution via a payment gateway such that neither LOREAK MENDIAN nor third parties have access to the data.

For Paypal payments, the user is redirected to a website and connected with a secure PayPal server which uses an SSL (Secure Sockets Layer) protocol to encrypt the information. For more information on PayPal payment security, please consult their website: https://www.paypal.es/es.

Suggestions, complaints and claims

Users of the WEBSITE can send us their suggestions, complaints and claims through the website, by emailing info@loreakmendian.com or by writing to IMPORT ARRASATE, S.A., Pol. Ind. Kataide, 25B, C.P. 20500 Arrasate-Mondragón, Gipuzkoa, Spain.

Legal notice, privacy policy and data protection

LOREAK MENDIAN hereby informs users that the acceptance of these General Terms and Conditions of Purchase in turn implies acceptance of the terms and conditions set out in the legal notice and privacy policy at the bottom of each page on our website.

Notwithstanding, the user is hereby informed that the personal data provided by them when making a purchase will be processed by LOREAK MENDIAN, as Data Controller, for the purposes of maintaining, developing, fulfilling and managing the contractual relationship with the user, for managing and providing the order or purchase made by the user as well as the services requested by the user, and for issuing marketing emails and other equivalent electronic communications (SMS, MMS, fax, etc.) containing news, offers, promotions, discounts and information about new products, all of which are relevant to the textiles and sports sector, and provided the user has consented to receive such communications via the relevant system established for that purpose. The aforementioned data processing has its legal basis in the contract entered into by the user and the entity and, where applicable, in the consent given by the user.

The personal data which are subject to processing will be held for as long as the contractual relationship exists with the user or until the user revokes their consent for the processing of the data or requests its erasure. The data will also be held for any additional time necessary to comply with legal obligations on LOREAK MENDIAN.

The user’s data will not be shared with third parties, excluding situations in which LOREAK MENDIAN is legally obligated to do so (e.g. by the tax authorities, the Justice Administration or other public administrations). There are no provisions in place for the international transfer of personal data.

Furthermore, in the event that the user provides data pertaining to a third person when making a purchase, the user declares that they have the express consent of the third person to share their data (name and email address).

The user declares that they are either over the age of 18 or an emancipated minor and therefore have the necessary legal capacity for entering into a contract, hence they are able to make purchases on their own through our website and can provide their consent for the processing of their personal data. Should a minor wish to purchase a product or service, their parents or legal representatives must place the order on their behalf or give their permission. LOREAK MENDIAN accepts no liability for purchases made by minors in breach of the provisions of this paragraph.

The applicable data protection legislation grants the user a series of rights relative to their personal data (the right to access their data, to request their rectification or erasure, to request restriction of processing and data portability, and to object to the processing). The user may exercise their rights before LOREAK MENDIAN by writing to the postal address provided under Identification of the seller in these General Terms and Conditions of Purchase or by emailing info@loreakmendian.com.

Additional detailed information on data protection can be found in our Data Protection policy at Legal note.

Use of Cookies

Cookies are small text files stored on the hard drive or in the memory of the computer that accesses or visits the pages of certain websites and remember the preferences of the user when they connect again. The cookies stored on the user’s hard drive can neither read the data contained in the drive, nor access personal information nor read the cookies created by other providers.

The use of cookies is governed by the policies described under Cookies Policy on the WEBSITE.

Modification of the General Terms and Conditions of Purchase

Changes to legislation or to the commercial agreements with our affiliated establishments may obligate us to modify these General Terms and Conditions of Purchase. LOREAK MENDIAN therefore reserves the right to change the provisions of these General Terms and Conditions of Purchase at any time. Any modifications will not apply retrospectively to products already purchased.

We recommend that users read the current General Terms and Conditions of Purchase each time they access our WEBSITE and whenever they wish to make a purchase to ensure they make an informed decision as to whether to continue using the website and make a purchase.

In any case, the General Terms and Conditions of Purchase which are in place at the time of purchase will apply.

Applicable law

Activity on the WEBSITE is governed by the applicable current European and Spanish legislation, including that on personal data protection, information society services and electronic commerce, and consumers and users.

Jurisdiction and dispute resolution

Any controversy or conflict arising between customers of the WEBSITE and LOREAK MENDIAN shall be dealt with before the competent courts and tribunals in accordance with European and Spanish legislation regarding procedural matters.

Likewise, we inform you of the possibility of using the European Union's online dispute resolution platform accessible via the following link: http://ec.europa.eu/consumers/odr/.

APPENDIX

TEMPLATE ORDER WITHDRAWAL FORM

For the attention of IMPORT ARRASATE, S.A.

I hereby notify you that I wish to exercise my right to withdraw the order made on the website https://www.loreakmendian.com, as per the following details:

Customer name:

Email:

Telephone:

Address:

Order no:

Product ref(s):

Purchase date:

Delivery date:

Shipping costs

Country   Delivery Charges Livraison gratuite à partir de 150 €€
Pays   Frais de Livraison Free delyvery for purchase over 150€
País ISO 3 Gastos de envio Envio gratis para pedidos superiores a
Andorra AND 12 € 150 €
Australia AUS 25 € 150 €
Austria AUT 12 € 150 €
Belgium BEL 7 € 150 €
Bulgaria BGR 20 € 150 €
Canada CAN 25 € 150 €
Switzerland CHE 15 € 150 €
Cyprus CYP 20 € 150 €
Czech Republic CZE 20 € 150 €
Germany DEU 6 € 150 €
Denmark DNK 12 € 150 €
España ESP 3,5 € 150 €
España-Baleares ESP 3,5 € 150 €
Estonia EST 20 € 150 €
Finland FIN 12 € 150 €
France FRA 12 € 150 €
United Kingdom GBR 7 € 150 €
Gibraltar GIB 15 € 150 €
Greece GRC 12 € 150 €
Croatia HRV   150 €
Hungary HUN 20 € 150 €
Ireland IRL 12 € 150 €
Italy ITA 10 € 150 €
Japan JPN 25 € 150 €
Lithuania LTU 20 € 150 €
Luxembourg LUX 7 € 150 €
Latvia LVA 20 € 150 €
Mexico MEX 25 € 150 €
Malta MLT 20 € 150 €
Monaco MOC 12 € 150 €
Netherlands NLD 7 € 150 €
Norway NOR 12 € 150 €
Poland POL 20 € 150 €
Portugal PRT 7 € 150 €
Qatar QAT 20 € 150 €
Romania ROU 20 € 150 €
Russia RUS 18 € 150 €
Slovakia SVK 20 € 150 €
Slovenia SVN 20 € 150 €
Sweden SWE 10 € 150 €
United States of America USA 20 € 150 €