Our aim is to ensure that you are completely satisfied with your purchase. If due to any reasons you are not satisfied with the purchased product, you may return it during the 30 (thirty) days following the date of receipt.
All exchanges and returns are for free of charge and may be done both at our physical stores (click here for the store locator*) and at Loreak’s online shop. In order to effect the exchange or return of your product, you must send an e-mail to email@example.com specifying the exchange option you have chosen, as well as the order number and the product you wish to exchange or return. Here are the conditions that apply for each option:
At a physical store: Once we have received your e-mail, we will get in touch with the store you have chosen and tell them about your forthcoming visit. In this case, you will be able to change your item by choosing a different size or a different reference (always liable to availability in the store’s catalogue). You may also opt for a complete return of the item. Shipping costs will not be refunded.
At the online store: You may opt for a return of the item. Shipping costs will be only refunded in completed purchase returned. We will send a courier service to the address that you indicate in order to collect the purchase. You will only need to prepare a package with the following destination address:
Alegría y Decisión S.L.
Loreak Online Shop
Avenida de Letxunborro 57
20.305 Irún – Gipuzkoa (Spain)
In order to exercise your right to exchange or return a product, it must meet the following requisites:
a) It must not have been used, washed or damaged.
b) It must bear the original label.
c) It must be returned with the original packaging.
In case your return should not be accepted due to lack of fulfilment of the aforementioned conditions, we would get in touch with you immediately. In case we have sent you by mistake a different article from the one you purchased, or in case the quality of the article does not meet your standards, write an e-mail to firstname.lastname@example.org so that we can solve this as soon as possible. In case 30 (thirty) days have already passed and you wish to return or exchange a product, send us an e-mail to email@example.com explaining your case and the reason why you wish to return or exchange it. We will not be accepting the return of underwear, swimwear and personalised items.
In case of faulty items we will proceed correspondingly to mend, replace or reimburse them; such procedures will be undertaken by Loreak. We will answer to any lack of conformity in a maximum period of 2 (two) years after the date of delivery of the goods; you will be expected to inform us about any possible fault in the item(s) in a period of 2 (two) months after you have noticed it.
We will be delighted to help you!
* Except Loreak Citadium París and Loreak Outlet.