Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not, you may return the product within 14 calendar days from the date of receipt.
To initiate a return, please send an email to shop@loreakmendian.com indicating your order number and the item you wish to return.
Online store: Below are the steps to follow:
+ Prepare a package including the item(s) you wish to return. You may use the same box in which your order was delivered.
+ Attach the return label and the return number we will send you by email.
+ Drop off the package at the selected collection point. You have 15 days from the receipt of the return label to deposit it.
If you collected your order in a Loreak Mendian store, you may return the package directly to that store along with the return number
+ Once we receive your package and verify that the item(s) are in perfect condition, we will process the refund using the same payment method used for your purchase.
Return conditions
To be eligible for return, products must:
a) Not have been used, washed, or damaged.
b) Have their original labels attached.
c) Be returned in their original packaging.
If these conditions are not met and we cannot accept your return, we will inform you immediately.
Return costs
For returns made at a collection point, the service cost will be deducted from the total refund amount. Returns made in Loreak Mendian stores are free of charge.
Spain (Mainland and Balearic Islands): €4
Europe: €6
Original shipping costs are non refundable.
Right of Withdrawal
You have 14 calendar days from the date of receipt of the product to exercise your right of withdrawal. To do so, you must send an email to shop@loreakmendian.com. The amount of the item will be refunded. This right applies only if Loreak Mendian products are returned in the same condition in which they were received: they must not have been washed or damaged and must retain their original tags. If your return cannot be accepted due to non‑compliance with these conditions, we will contact you immediately.
If we have mistakenly sent you an incorrect item or if the product quality is not as expected, please email us at shop@loreakmendian.com so we can resolve the issue as quickly as possible.
If the 14‑day period has already passed and you still wish to make a return, please email us explaining your situation and the reason for your request.
Returned Loreak Mendian products must be sent in a single shipment. We reserve the right not to accept items from a single order returned in multiple deliveries.
Regardless of the payment method used for the purchase, the refund will be processed as soon as possible using the same payment method, within a maximum of 14 calendar days.
In accordance with Article 103 of the Revised Text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply in the following cases: 1) Sealed health or hygiene products. Returns will not be accepted for sealed items that, for health or hygiene reasons, are not suitable for return once opened after delivery. This includes, among others, swimwear and underwear. 2) Personalized products. The right of withdrawal does not apply to personalized products. These include items whose production depends on an individual choice or request by the consumer, or which have been specifically modified or customized at their request.
Defective products
In the case of a defective product, we will—where appropriate—repair it, replace it, or issue a refund. We guarantee product conformity for up to 2 (two) years from the date of delivery. You must notify us of any defect within 2 (two) months of discovering it.
We will be delighted to help you!
